Your Journey to Retention Assurance
Stop the Drama: Practice in Progress Collection
The Practice in Progress: A Four-Part Workshop Series
Four stories. One team. A masterclass in turning tension into trust.
In The Practice in Progress, you’ll follow one dental team through four weeks of tension, truth-telling, and transformation.
Meet Alex, the seasoned office manager trying to keep the peace; Marissa, the loyal but frustrated hygienist; Danielle, the blunt new assistant; and Tina, the front-desk lead who just wants everyone to get along.
Different roles. Different generations. One shared challenge: communication that’s breaking down faster than production numbers.
Each workshop reveals a new moment in their story—showing how everyday shadow friction grows when trust, tone, and timing collide.
You’ll see how Boomers, Millennials, and Gen Z interpret the same message in totally different ways—and how small shifts in language and mindset can reset an entire culture.
By the end of the series, the team—and you—will know how to:
- Stop the drama before it starts
- Defuse friction with curiosity
- Give feedback across generations without blowing up
- Build a conflict-ready culture where people feel safe, seen, and supported
Every step connects back to Talkola, the AI practice gym where leaders rehearse hard conversations, gain confidence and measure their growth.
Watch the team evolve—and realize your own team can, too.
Why This Matters
.Dental practices and veterinary hospitals are losing team members faster than ever. Toxic workplace conflict, poor onboarding, and lack of trust drain morale and cost $20k–$50k every time someone walks out.
The solution isn’t another leadership book. You need a clear, step-by-step system for:
- Defusing dental team conflict and veterinary staff drama before resignations happen
- Building psychological safety so staff speak up instead of shutting down
- Using conflict readiness scripts so leaders guide, not escalate
- Creating onboarding systems that make new hires stick
- Leading with calm consistency that protects retention and production
What You'll Learn
Workshop #1 Stop the Drama: Using the FACTS Framework for Difficult Conversations
- Learn how to prep, start and resolve staff conflicts without becoming the referee or losing key people
- Reduce turnover by responding to shadow friction early, before it costs big bucks
Workshop #2 Stay Curious, Not Furious: How to Squash Friction like a Bug
- What is psychological safety
- What practices and policies that make staff feel safe
- Proven techniques to turn shadow friction into collaboration and trust
Workshop #3 High EQ in Action: Scripts to Manage Conflict with Calm & Clarity
- Emotional intelligence tools tailored for practice owners, office managers, regional and practice managers
- Approaches and scripts that rebuild trust and open communication
Workshop #4 Culture that Sticks: Onboarding and Systems that Keep New Hires
- A 30-day onboarding plan that helps dental assistants, hygienists, vet techs, and new hires integrate quickly
Increase time to productivity speed and reduce quick quits
Grab your Workshop Ticket (single)
- 🎥 Full access to your workshop -$59
- 🔁 Unlimited replays so you can revisit anytime
Upgrade and get the Replay Package $19
- 📄 Transcript+ Scripted Preamble
- 📈 6 Metrics to Track PDF that sets you up for success!
Upgrade to a Private 1:1 Session
Want to brainstorm a solution with a conflict expert by your side? Done!
Add a 60 minute Private 1:1 Coaching call call. It helps to get a fresh POV and unbiased advice. ($400)
- Diagnose 1 real-life shadow friction point in your practice
- Receive your personalized mini-plan for peace & calm
- Book 2 if you want to debrief after you act
Why Forward-Thinking Leaders Choose Dina
Hiya, I’m Dina Lynch Eisenberg, attorney -turned- certified Organizational Ombuds with over 30 years experience.
I’ve worked with leaders of Bank of America, Coca Cola and St. Jude’s Research Hospital for Children and more to resolve internal conflicts. Twitter tapped me to develop their Ombuds program and be their 1st Ombuds.
I saw a knowledge gap so I created this series so dental and veterinary leaders can use the same proven frameworks I’ve successfully used to make a positive impact on your team and patients. And, if you want more help, I’m here for you.